Comments on: Jeremiah Owyang names the perpetrators. http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/ Individuals — Companies — Industries: How We Work Now. Wed, 17 Mar 2010 13:31:45 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Delta Air Lines: Should I cut them some slack? -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/comment-page-1/#comment-1831 Delta Air Lines: Should I cut them some slack? -- Hoover’s Business Insight Zone Wed, 19 Dec 2007 21:21:10 +0000 http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/#comment-1831 [...] been hard on Delta lately. Maybe I shouldn’t be so hard on them for failing to answer one blogger’s complaints. My Mom, who remains my #1 fan, read my earlier postings on the subject and sent me the link to [...] [...] been hard on Delta lately. Maybe I shouldn’t be so hard on them for failing to answer one blogger’s complaints. My Mom, who remains my #1 fan, read my earlier postings on the subject and sent me the link to [...]

]]> By: Does Delta Air Lines care about its customers? -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/comment-page-1/#comment-1702 Does Delta Air Lines care about its customers? -- Hoover’s Business Insight Zone Fri, 14 Dec 2007 20:15:26 +0000 http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/#comment-1702 [...] revisits two posts from a couple of weeks back, in which I pointed to Jeremiah Owyang’s even-tempered [...] [...] revisits two posts from a couple of weeks back, in which I pointed to Jeremiah Owyang’s even-tempered [...]

]]> By: Paging Delta Air Lines, paging Delta Air Lines . . . -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/comment-page-1/#comment-1294 Paging Delta Air Lines, paging Delta Air Lines . . . -- Hoover’s Business Insight Zone Mon, 26 Nov 2007 16:14:30 +0000 http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/#comment-1294 [...] pointed criticism of Jeremiah Owyang, who called them out last week for faults in their service. (We talked about Jeremiah’s post last week.) Yes, it’s been a busy traveling time, but surely there’s some VP or flack within [...] [...] pointed criticism of Jeremiah Owyang, who called them out last week for faults in their service. (We talked about Jeremiah’s post last week.) Yes, it’s been a busy traveling time, but surely there’s some VP or flack within [...]

]]> By: rsomers http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/comment-page-1/#comment-1208 rsomers Wed, 21 Nov 2007 14:26:34 +0000 http://www.hooversbiz.com/2007/11/20/jeremiah-owyang-names-the-perpetrators/#comment-1208 I spent a few years in the airline industry and I know that campfire song by heart. A good example is the recent public mocking of a passenger who used his iPhone to call BS when the captain announced a weather-related delay. While I'm all for mocking iClones, making fun of your customers isn't a good strategy for keeping them. Check out http://www.planebuzz.com/2007/11/we_knew_this_was_going_to_happ.html I spent a few years in the airline industry and I know that campfire song by heart. A good example is the recent public mocking of a passenger who used his iPhone to call BS when the captain announced a weather-related delay.

While I’m all for mocking iClones, making fun of your customers isn’t a good strategy for keeping them. Check out http://www.planebuzz.com/2007/11/we_knew_this_was_going_to_happ.html

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