Comments on: Memo to American Airlines: Watch your language! http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/ Individuals — Companies — Industries: How We Work Now. Mon, 15 Mar 2010 01:53:37 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Spare Us All the Jargon -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-13829 Spare Us All the Jargon -- Hoover’s Business Insight Zone Wed, 28 Jan 2009 15:07:07 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-13829 [...] Yours truly: Memo to American Airlines: Watch your language! [...] [...] Yours truly: Memo to American Airlines: Watch your language! [...]

]]> By: How to apologize: “We screwed up royally.” -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-13780 How to apologize: “We screwed up royally.” -- Hoover’s Business Insight Zone Wed, 21 Jan 2009 23:46:57 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-13780 [...] Not much to add to Matt Linderman’s post at Signal vs. Noise, except to point out how the language of Hulu CEO Jason Kilar contrasts to the language of Gerard Arpey of American Airlines — which, you may recall, I critiqued last year. [...] [...] Not much to add to Matt Linderman’s post at Signal vs. Noise, except to point out how the language of Hulu CEO Jason Kilar contrasts to the language of Gerard Arpey of American Airlines — which, you may recall, I critiqued last year. [...]

]]> By: Really? -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-10169 Really? -- Hoover’s Business Insight Zone Tue, 02 Sep 2008 15:59:03 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-10169 [...] a smart objection to something they said that was tendentious or unclear. Words matter — they matter a lot. But some people seem to relish arguing about the letter of the words at the expense of the spirit [...] [...] a smart objection to something they said that was tendentious or unclear. Words matter — they matter a lot. But some people seem to relish arguing about the letter of the words at the expense of the spirit [...]

]]> By: How American Airlines could use Twitter. -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-10030 How American Airlines could use Twitter. -- Hoover’s Business Insight Zone Thu, 21 Aug 2008 16:42:33 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-10030 [...] Memo to American Airlines: Watch your language! [...] [...] Memo to American Airlines: Watch your language! [...]

]]> By: American Airlines: How NOT to do it. -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-8939 American Airlines: How NOT to do it. -- Hoover’s Business Insight Zone Tue, 24 Jun 2008 20:17:11 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-8939 [...] may recall that a while back I offered some communications pointers to American Airlines chief Gerard Arpey. He’s a smart guy — at least if this Fortune [...] [...] may recall that a while back I offered some communications pointers to American Airlines chief Gerard Arpey. He’s a smart guy — at least if this Fortune [...]

]]> By: Tim Walker http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-7221 Tim Walker Fri, 23 May 2008 17:04:53 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-7221 Paul -- Thank you for the comments. In defense of U.S. English: There are any number of U.S. writers and speakers who excel at pithy language, and any number of non-U.S. writers and speakers whose English is windy. Executives of all nationalities excel at circumlocutions, I would guess. Also, I don't see how the pronunciation of "Davos" bears on pithy language. Regionalisms of pronunciation and spelling abound for place-names, especially foreign ones. Paul — Thank you for the comments.

In defense of U.S. English: There are any number of U.S. writers and speakers who excel at pithy language, and any number of non-U.S. writers and speakers whose English is windy. Executives of all nationalities excel at circumlocutions, I would guess.

Also, I don’t see how the pronunciation of “Davos” bears on pithy language. Regionalisms of pronunciation and spelling abound for place-names, especially foreign ones.

]]> By: Paul Nash http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-7215 Paul Nash Fri, 23 May 2008 16:26:36 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-7215 One instance is the avoidance by the majority of American speakers of the short vowel o in the word shop. A recent annoying example of this was a series of broadcasts from the conference at Davos, where correspondents were on the ground and must have heard the correct pronunciation, but almost all made it rhyme with comatose. One instance is the avoidance by the majority of American speakers of the short vowel o in the word shop. A recent annoying example of this was a series of broadcasts from the conference at Davos, where correspondents were on the ground and must have heard the correct pronunciation, but almost all made it rhyme with comatose.

]]> By: Paul Nash http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-7214 Paul Nash Fri, 23 May 2008 16:23:57 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-7214 There seems to be a US love affair with anything that lengthens a communication, although paradoxically US English has also given us some succinct, impactful words or phrases, none of which I can think of at this point in time... There seems to be a US love affair with anything that lengthens a communication, although paradoxically US English has also given us some succinct, impactful words or phrases, none of which I can think of at this point in time…

]]> By: Banish “busy”! -- Hoover’s Business Insight Zone http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/comment-page-1/#comment-6437 Banish “busy”! -- Hoover’s Business Insight Zone Wed, 30 Apr 2008 12:47:37 +0000 http://www.hooversbiz.com/2008/04/11/memo-to-american-airlines-watch-your-language/#comment-6437 [...] both a stickler for words and a student of workplace issues, I’ve been paying more attention lately to the [...] [...] both a stickler for words and a student of workplace issues, I’ve been paying more attention lately to the [...]

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