What if you asked a good question?

“What do you need?”

“How can I help?”

“What are the data?”

“Why do we do it that way?”

“How does it work?”

“When did you notice the change?”

How do we know? How reliable is the information?”

“What do our customers think?”

“What if we stopped doing this altogether?”

“How bad could the downside be?” (How different would the subprime story be if more banks had asked this question?)

“What would make this easier for you?”
“What would make this easier for customers?”
“What would make this easier for employees?”
“What would make this easier for vendors?”

“What’s the value in this? How can we enhance it?”

“Which part of this can I take off your plate for you?”

“Who would benefit from knowing this?”

“What’s the good word?”

What could you improve today by asking the right question?

~

(Photo by e-magic, used under CC-ND license.)

Category: The language of business

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2 Comments so far

CoolProducts October 6th, 2008 9:18 am

Well, to start off, you need to know where you’re going to direct the question(s). You could always ask one in the broad, and then write down the different answers you get, and then ask more tailored questions to the ideas you’ve written down.

Ari Herzog October 6th, 2008 4:16 pm

From a blogging perspective, you can change all of those pronouncs from “you” to “me” or “I” and better understand how to brand your organization.

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