Need help with Hoover’s?
If you ever have a question about Hoover’s or a problem with our product, I want to make sure that you know how to get in touch with us. Here are some options:
- The Feedback page leads you to our online knowledge base, a feedback form, our contact e-mail, and a form you can use to offer updates about any company we cover.
- If you want to talk to our award-winning customer-support team, you can call 800.486.8666 between 7 a.m. and 6 p.m. Central Time, Monday through Friday.
- The Products & Services page gives you more information about our subscription levels. If you’re in the U.S., you can dial 866-307-3812 to talk to an account rep who will walk you through the sales process; otherwise you can use this page of international sales office numbers to reach our sales staff.
- We use the @hoovers Twitter account actively, and that’s often an easy way to catch our attention.
- Failing all else, you can always try contacting me directly at twalker {at} hoovers {dot} com.
My turnaround time runs much slower than our support reps’ (they tend to answer within a couple of rings of the phone), but I’ll do what I can to get you pointed in the right direction.
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[...] (And, if you’re in the market for premium content, you can find out much more by contacting us about a Hoover’s subscription.) [...]
Can you bring back the ugly old simple-but-speedy 1999 web interface and the $12/month subscription? Every “improvement” over the years has just made it more and more cumbersome and slow to use the hoov.
Kevin — Having started work at Hoover’s in 2000, I’m sympathetic to what you say. But back then we served a customer base much smaller than the one we serve today, and we offered a *small* fraction of the information we do today.
By the way, without going into details that I’m not at liberty to disclose, I think you’ll be pleased with many of the improvements to our service that are already coming through the pipeline.